Frequently asked questions
Frequently asked
What's included in the skip-the-queue ticket?
Priority entry to the abbey itself — bypassing the summit ticket-office queue which reaches 60–90 minutes on summer afternoons. Includes the free self-guide booklet in 13 languages. Does NOT include the optional guided tour (€10 extra, bookable at the abbey).
Is the abbey the same as the Mont?
No — the Mont is the whole tidal island + village + abbey. The village (one stepped street) is free to walk. The abbey on top is the paid monument. Our ticket is for the abbey.
When should I arrive?
Best light + shortest queues: arrive at the Mont by 08:30, abbey opens at 09:00 (09:30 in winter). Or come for sunset at 18:00 — abbey quieter, village empties. Midday in summer is the worst time.
How does the e-ticket reschedule work?
The CMN's e-ticket is valid for 3 years from purchase date and is reschedulable without conditions. Change your visit date directly on the abbaye-mont-saint-michel.fr portal or email us and we'll do it. France's most generous ticket policy — helpful given the weather.
Is it suitable for children?
Yes — most kids love the climb, the fortifications, and the gothic interiors. Under-6s are free (no ticket needed); 6–17 pay a reduced rate (our Youth tier). Strollers are impossible beyond the first stepped shops — a carrier is the only practical option.
Can I cross the bay on foot?
At low tide, yes — but only with a licensed bay guide (regulated for safety; quicksand is real). We don't book guides directly but can point you to the two main outfits (Chemins de la Baie, Découverte de la Baie). Roughly €15–25/person, 3–5 hours round trip.
What's your refund policy?
Two situations trigger a full refund: (a) we cannot secure your chosen ticket, or (b) the abbey closes unexpectedly. Outside those, the CMN's 3-year rebook policy applies — just tell us the new date.